FAQ
Below FAQ are some common concerns of our clients before purchasing our product.
If you have other questions, please just send it to support@mixtshop.com
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 12-24 hours!
General
Q: How do I register?
Please go back to the homepage and click on the "My Account" Icon tab at the top of the page.
Q: Are your items used?
Everything we sell is 100% brand new, never worn or damaged.
Q: What is your return policy?
Please see our returns policy page.
Q: What payment methods do you accept?
We accept the following forms of payment for orders within the 50 US states including the US territories and APOs:
- PayPal
- Debit/Credit Card
- Amazon Pay
- Google Pay
Order & Shipping
Q: What is your shipping methods?
We will ship orders by USPS/UPS/DHL/FedEx/TNT/4PX depending on the area you live in. The shipping fee depends on the shipping way, weight, and volume.
Q: How long does it take for you to process an order?
Orders are processed within 1-2 business days from Monday to Friday only. Processing includes payment and order confirmation and packing for shipping via USPS, UPS, or FedEx. Orders received over the weekend or on holidays will be processed on the next business day.
Q: What if I want to change or cancel my order?
You can modify or cancel your order within 1 business day or if your order has not shipped out from our warehouse. Please notify us immediately by calling our toll-free number during our regular business hours from 8:30 am to 5:00 pm (US Pacific Standard Time) or email us at support@mixtshop.com
Q: How do I check the status of my order?
An email will be sent to you once your order has been shipped, with tracking information. You can also log in to your account and check your tracking info.
Q: Why was my order canceled?
Orders are canceled for the following reasons:
- Payment failed.
- Items out of stock.
- Shipping is not available.
Q: Do I have to register before I can place an order?
No, registration is not required to order from us, however, it is recommended, since your order will be saved & you can always log in to your account and review your orders & tracking.
Q: When will you ship my order?
Orders are usually shipped 1 or 2 business days after an order has been placed.
Q: It has been more than 2 business days, why is my order still processing?
We are not able to verify payment and shipping information. Orders with out-of-stock items usually take an additional 3 business days to process and ship.
Q: Do you ship to APO/FPOs?
We ship to those addresses including the US territories namely: American Samoa, Guam, Northern Mariana Islands, Puerto Rico, US Virgin Islands, Federated States of Micronesia, and Marshall Island.