Lux Robe

We will ship orders by USPS/UPS/DHL/FedEx/TNT/4PX depending on the area you live in. The shipping fee depends on the shipping way, weight, and volume.

Shipping & Delivery Time

• USPS Shipping (5-7 Days) US Order.
• Free Shipping (Order over $99) US Order Only.
• DHL/FedEx/UPS Shipping (7-12 Days) International Order.

Calculated the postage

Postage is calculated in accordance with the weight, So buy more and save more! For example, the FedEx Express charge is almost the same price for 1 or 5 items with the package. the heavier the parcel, the cheaper the shipping cost per KG.

The shipping cost

The shipping costs depend on the weight, delivery way (USPS, UPS, DHL, FedEx, TNT, 4PX, or sea transit), and destination country. So it is difficult for us to declare an exact shipping fee before you place an order (the weight of one piece bikini is about 0.05kg, but the leather is about 0.3kg /pc). And you could choose the shipping company you like and we will also check all the express and suggest the most suitable way for you. If you are not satisfied with our shipping fee, you also can choose to cancel your order or send a pre-paid box to collect your package.

Thank you for your understanding.

We accept secure and convenient payment methods as below:

1. PayPal

The most popular online payment method. We are fully PayPal verified so you can always shop with peace of mind.

2. Debit/Credit Card

Buyers can pay securely by debit/credit card directly.

We attach importance to the quality of product and services , so before sending the parcel out, we have to check the product twice again and packaging by ourselves.

Items purchased from our website may be exchanged or returned within 14 working days from the date of shipment.

• Shipping Duration for Return Items: Return items must be received within 14 days of the RA number being issued. Items received after 14 days will be classified as unacceptable and not refunded.
• Return Order Condition: The merchandise returned or exchanged must be unworn, with all original tags attached, and in its original packaging. Return items with any sign of being worn are classified as unacceptable and will not be refunded.
• Items Not Returnable: For hygiene reasons, we do not accept exchange or return of panties, bikinis, G-string, thongs, or similar intimate items.
• Shipping Charges for Return Items: Customers are responsible for the shipping charges of the returned items and they should take up the insurance on their own.
• Shipping Option or Return Items: When sending a return or exchange it is recommended that you use a parcel service such USPS, UPS, EMS, DHL, FedEx that offers a tracking method. If you do not use a courier that offers a way to track the package or offers a return receipt request, our company cannot be held responsible for non-receipt of return goods.
• Credits: Credits will be issued within 14 days of receipt of item. Please include your order date and order number to expedite processing of your credit.
• Shipping and handling charges are not refundable: A 10% restocking fee will apply to all returns.

1. Return Process

• Firstly, Email the reason of returning goods to the seller.
• Secondly, please pay the returning shipping fee and clearance fee yourself in advance, and also you need take responsibility of shipping fee of sending to you, then we will accept returning back .
• Thirdly, After we get the returning package and after check, we will refund to you if the returning goods all with a good condition.

2. How to deal with, If the item is defective?

We are sorry that the item is defective, and we will actively deal with such incidents. we also need your help.

• Firstly, If the item is defective, please notify us within 3 days of delivery.
• Secondly, please shoot the picture of the item is defective, and then send the picture to us by email, so that I could submit them to our Technical Director, after she check and agree, we will add the replacement to your next order for free or refund related value.
• Thirdly, if we could not Identification. All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs and custom fees incurred. But in order to compensation for the loss of customers, through our assessment, we will give your some more discounts on the next order.