Below FAQ are some common concerns of our clients before purchasing our product.
If you have other questions, please just send it to support@mixtshop.com.
- All
- General
- Order & Shipping
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 12-24 hours!
General
Please go back to the homepage and click on the "My Account" Icon tab at the top of the page.
Everything we sell is 100% brand new, never worn or damaged.
Please see our returns policy page.
We accept the following forms of payment for orders within the 50 US states including the US territories and APOs:
- PayPal
- Debit/Credit Card
- Amazon Pay
- Google Pay
Order & Shipping
We will ship orders by USPS/UPS/DHL/FedEx/TNT/4PX depending on the area you live in. The shipping fee depends on the shipping way, weight, and volume.
Orders are processed within 1-2 business days from Monday to Friday only. Processing includes payment and order confirmation and packing for shipping via USPS, UPS, or FedEx. Orders received over the weekend or on holidays will be processed on the next business day.
You can modify or cancel your order within 1 business day or if your order has not shipped out from our warehouse. Please notify us immediately by calling our toll-free number during our regular business hours from 8:30 am to 5:00 pm (US Pacific Standard Time) or email us at support@mixtshop.com
An email will be sent to you once your order has been shipped, with tracking information. You can also log in to your account and check your tracking info.
Orders are canceled for the following reasons:
- Payment failed.
- Items out of stock.
- Shipping is not available.
No, registration is not required to order from us, however, it is recommended, since your order will be saved & you can always log in to your account and review your orders & tracking.
Orders are usually shipped 1 or 2 business days after an order has been placed.
We are not able to verify payment and shipping information. Orders with out-of-stock items usually take an additional 3 business days to process and ship.
We ship to those addresses including the US territories namely: American Samoa, Guam, Northern Mariana Islands, Puerto Rico, US Virgin Islands, Federated States of Micronesia, and Marshall Island.
